Term & Conditions

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1. Sapa Vietnam Team Rate: Tour prices are net price and quoted in American dollar per person

- Surcharge of 25% will be added for trips on December 24 & 31 and Lunar New Year Eve.

2. Payment to Sapa Vietnam Team: Could be made by Bank Transfer or by Credit Card or online payment link detail as below:

- Bank transfer ( contact us by mail for the Bank details please! )

- Credit Card: We will send you an Authorization Letter

- Automatic online service by the ONEPAY Link payment: OnePAY represents MasterCard to provide online payment solution to the enterprises in Vietnam. Payment portal system of OnePAY is trusted by big banks in the world such as ANZ, HSBC AND ICICI. OnePAY payment portal meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa card, MasterCard, American Express, Amex, JCB card, UnionPay card. OnePAY is also cooperating with 6 State-owned banks and Vietnam largest joint stock banks to develop non-cash payment channel in a diversified manner. ... More detail. We gladly accept cards:

Notice: We connect with OnePAY Payment Gateway to accept Online Card Payment (http://onepay.vn/). All of your card information are processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).

After you have received Invoice Payment Link, please check the information of the Invoice. If all the information is correct, please check the Terms and Conditions and click “I agree with Terms and Conditions” and click Submit.

Card information input:
To make the payment, you will input the following card information:
o    Card Number
o    Expiration Date
o    CSC (Card Security Code – CVV, CVC)
o    Billing address (Card holder’s address which has been registered with the Issuer Bank)
o    Mark at "I agreed with terms and conditions" and Click “ CHECK OUT TO PAY”.
o    Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

Transaction Result
You would kindly wait for some seconds for the transaction result from OnePAY payment gateway.
If the payment is successful, you will see the notification: Your invoice was paid successfully!
You will receive confirmation by email.

- If the payment is failed, you will see: Transaction was not successful!

In some cases, your transaction may be not successful due to:
-    In correct card information
-    Not enough credit balance (daily or monthly)
-    Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.

In case you input card information then did not receive any transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Invoice.

After the payment is made successful, we will issue the tickets and deliver to your hotel address!

3. Included in quoted programs: Fully guided sightseeing as noted in the itinerary ( including all entrance fees ) Tours Reservation at passenger's requests.

4. Deposit and Cancellation

- Deposit payment can be settled by telegraphic transfer, credit card authorization letter Deposits are generally 30%, 50% /person (non-refundable) or full payment is required at booking.

- Cancellation will be charged as follow:

+ More than 15 days prior to trip departure. No more charge ( kindly note that the deposits are non-refundable ).

+ 7 - 14 days: 50% on total charged

+ Within 1 - 6 days: 100% on total charged

5. Final Payment

Balance shall be paid by cash or card few days before departure or settled upon arrival & confirm with our office in Hanoi ( 102 Ma May street, Hoan Kiem District, Hanoi, Vietnam )

6. Refund of Unused services

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services, which are included in the tour prices but not utilized by the tour member.

The refund only can be made by through the ONEPAY link service to your account ( no refunds by cash ) if in tours has any wrong services, tours cancel by the storm, typhoon, ... We will disscus about the refund at that moment for the best fair way

7. Privacy Policy

Sapa Vietnam ( power by A Viet Tourism., JSC ) is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognise that some visitors to our web site may have concerns about the information they provide to us and how we treat that information. This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfil their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

8. Sapa Booking Voucher

Voucher will be issued after the booking trip is confirmed and payment is completed. A service voucher will be sent by email / fax or snail mail to passenger.

9. Liability and Insurance

Sapa Vietnam Team is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

10. Sapa Booking Confirmation

All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation

Customers  information: All of your personal informations, which is required for the booking proceed, we will never be used for other purposes than our services ( Tours or cruises, hotel reservation, boat charter or vehicle rental )

Kindly regards

Sapa Vietnam Team

A Viet Tours.,jsc



  Tel: +84.4. 3938 2195

  Hotline 24/7: +84 91555 8586


Office:  +84.4.39382195



Mr. Tom: +84 91 555 8586



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